Privacy Policy

What Information We Collect, Use, and Why

We collect and use the following information to provide and improve our products and services:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)

For the operation of client or customer accounts, we collect and use the following information:

• Names and contact details
• Addresses
• Purchase or service history
• Account information (including registration details)
• Information used for security purposes
• Technical data (including information about browsers and operating systems)

For information updates or marketing purposes, we collect and use the following information:

• Names and contact details

To comply with legal requirements, we collect and use the following information:

• Name
• Contact information

Lawful Bases and Data Protection Rights

Our lawful bases for collecting and using your data are as follows:

To Provide and Improve Products and Services:

• Contract – We collect or use your information to enter into or carry out a contract with you. All of your data protection rights apply, except the right to object.

For the Operation of Client or Customer Accounts:

• Consent – We collect or use your information with your permission after providing relevant information. All of your data protection rights apply, except the right to object. You have the right to withdraw your consent at any time.

For Information Updates or Marketing Purposes:

• Consent – We collect or use your information with your permission after providing relevant information. All of your data protection rights apply, except the right to object. You have the right to withdraw your consent at any time.

To Comply with Legal Requirements:

• Consent – We collect or use your information with your permission after providing relevant information. All of your data protection rights apply, except the right to object. You have the right to withdraw your consent at any time.

Where We Get Personal Information From:

• Directly from you

How Long We Keep Information

Data Retention Policy:
We retain personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

Retention Period:
In compliance with UK law, we retain certain personal data for 7 years to:

• Fulfill legal obligations for record-keeping, particularly for financial or transactional data
• Comply with tax regulations
• Address disputes or claims that may arise

Types of Data Retained:
The following types of personal data may be retained for up to 7 years:

• Financial and transaction data: Records of purchases, services, or financial transactions
• Communication data: Correspondence related to your services or account

Your Rights Regarding Data Retention:
You have the right to request the deletion or anonymization of your data after the legal retention period has expired. We may retain certain data beyond the 7-year period if required by law or if it is relevant to ongoing legal proceedings.

How to Complain:

If you have concerns about our use of your personal data, you can make a complaint using the contact details provided at the top of this privacy notice.

If you remain dissatisfied after raising a complaint with us, you may also complain to the Information Commissioner’s Office (ICO).

ICO Contact Information:

Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint